Lifetouch Photo Gift Center Registration

General Questions

Q. Can my child use this website?

A. To register and use this website you must be 18 years or older. We do encourage your child to be part of the process but only users over the age of 18 can order.

Q. I have an idea for a product?

A. We are always looking for new product ideas but cannot guarantee it will be available to order. Please send any suggestions to lifetouch@certifiedcustomercare.com.

Q. How do I contact my local territory office?

A. Click on the following link to contact your local territory. Contact Local Territory

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Creating a Lifetouch Photo Gift Center account

To create an account:

1. Click 'Create Account' on the home page.
2. Fill in the registration information. Make sure to read over the 'terms and conditions'.
3. Click 'join now' to create your account.

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Signing into the website

Once you have an existing account with Lifetouch, you can directly sign in from the home page.

Enter your username and password and click on 'login'.

If you are not able to remember your password to sign in, please click on 'Forgot your password?' to reset your password via email.

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Privacy and Image Security

View our privacy policy

Q. Will my child's photo or information be shared with anyone?

A. No. For students photographed by Lifetouch and attending a participating school, initial photo access claim codes are distributed to parents and are valid for a single use only. When you first visit this website you will have an opportunity to set up a password-protected User Account. When you create a User Account and enter your photo access codes to claim your child’s photo, you are authorizing Lifetouch to transmit it to the website for your viewing, purchase and/or sharing subject to these Terms and Conditions. Until a photo is claimed by a valid user, it is securely stored and encrypted. No one else will have access to your image unless you share the image or your User Account login and password with others. You are responsible for the security and confidentiality of the password and username you establish when you create your User Account. For more information please view our privacy policy.

Lifetouch does not sell, trade or share the information you provide us through this website with unaffiliated third parties for their marketing purposes. For more information please view our privacy policy.

Q. How long will my access code work?

A. Your initial access code will be valid for approximately 90 days after it is initially delivered to you. For more information please view our privacy policy.

Q. How long will my child's photo be stored?

A. Your photos will be available on this site for purchase until December 31, 2007, after which time they will be permanently deleted. For more information please view our privacy policy.

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Claiming and viewing a portrait

1. Create an account or log into the Lifetouch Photo Gift Center.
2. Enter your Lifetouch Portrait ID and Access Code from your reorder insert.

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Changing Personal Information

After you login with your most recent user name and password you have the option to change some of your account information:

1. First, click on the 'my account’ link. This takes you to the personal information screen.
2. You can change your username and password.

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Changing your password

On the my account screen:

1. Enter your current password and the new password.
2. Click on the button 'save changes' to save the new password.

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Viewing your order history

After an order has been placed, you can check on the status of the order.

1. Login with your user name and password.
2. Click on the 'my account’ link.
3. The status of your order will be displayed, processed, in production, or shipped, etc.

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Ordering prints

After claiming your photos, you can place an order for all or some of the photos.

Your order could consist of a number of different products including regular prints and personalized photo gifts & creations.

1. Click My Store, and select Prints.
2. Click Reorder Portrait.
3. Select the portraits you want to order and select the size from the drop-down menu.
4. Click Add to Cart.

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Ordering personalized photo gifts & creations

1. Click My Store, and select the product you want to order.
2. Configure your product.
3. Click Add to Cart.

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Checkout process

1. Select the quantity of prints and personalized photo gifts & creations you want to purchase. Click Checkout.
2. Enter your billing information and shipping address.
3. Select a shipping method. (note: FedEx will not deliver to a P.O. Box)

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Product Return and Reordering Information

Q. I would like to reorder a product but it is not available on your website?

A. Not all of the products you may receive in your portrait package are available online. If there is a product that you would like to reorder that is not on the site please contact your local territory for information on how to order.

Q. How do I return a product?

A. All products produced at the Lifetouch Photo Gift Center are customized with your child’s images. We will honor returns if you are not satisfied with the quality of any product you purchase on this website. Simply return it within 30 days of purchase and we will either replace the product at no cost to you or refund the original purchase price. We will refund your account or reprint your photos when we receive your return. Please contact us at lifetouch@certifiedcustomercare.com to begin the return process.

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